We experienced messages installer coming to repair stuff. We wait all day long and no-one exhibits. I can not picture a firm performing a even worse task than Empire. This wasnt inexpensive in the least, but we believed the salesman that all would be done prior to we moved in to the 12th. Guess we have been lied to.
kitchen and dinning area. Three great Males came and put in our floors yesterday. They did an excellent position laying the new flooring but reported they wouldn’t have the option to setup our baseboard given that they didn’t have the best applications.
Be careful in utilizing them, they don't maintain their word. They also do not know something about flooring substance and installation. They just create up the order and also have a sub set up it.
Please assistance me to take care of this difficulty immediately, I have presently wasted a calendar year of my lifestyle on phone calls and visits And that i just want to shut this chapter!
I began calling in Sept/October 2017 for your substitute. Nobody would return my phone. I identified as Trevor instantly and he named Kim in CS and she known as me back again within a working day and remaining a message. It took multiple calls and two weeks for her to return my contact.
Oct three, 2018 at eleven:57 am This practical experience with Empire has long been absolutely nothing short of a nightmare ! our flooring was purchased December of 17 and installed in feb 18th. This is when the NIGHTMARE begins. Once the put in They hooked the washer back up and didn’t tighten the hose up. Water leaked for a day in addition to a fifty percent ruining the new flooring in front as well as hallway. Took numerous calls and times to receive them back again out to repair it! . Their manager advised me that they weren’t suppose to re join the appliances. Then the ground while in the grasp Bed room began to Pop and crack when you walked on it1 It obtained even worse after a while. For the reason that soaked ground I censed that there could possibly be problems with EMPIRE1 So I wrote down and kept each individual day and time I talked to them and promised countless instances that they'd be out listed here to fix the problem and that we might be cared for and the trouble will be fixed!!! SO A lot of no shows and no phone requires months, Promises manufactured that they might be out on these types of and this sort of day and still not one person came or even named!! My spouse and I the two cancelled and rescheduled appointments for being here and ,perfectly Nobody Arrived !!! The floor is popping and cracking all over the home now! Its march 5th now .The supervisor stated that he realized what the challenge was and that he experienced viewed it a thousand periods Which It will be cared for. He said that he Individually was popping out to examine the ground! On march fifth three personnel arrived out ,although not the supervisor as promised! They walked in to the hallway and Bed room and started shaking their heads no taking a look at one another. The direct gentleman said it wasn't excellent! They managed to locate a small piece of the underlayment utilised to put in the floor and appeared straight at me and informed me they don’t use this specific underlayment any more! He stated that what they are utilizing is thicker and quieter . I talk to why they utilized it on our floors and he said that they likely experienced some further rolls during the warehouse and threw them to the truck!
February twenty, 2018 at 2:58 pm We experienced berber carpet installed in September of 2016. By November, the carpet was slipping apart, frayed and looked to be at the least 20 years previous. An inspector was out and promptly stated that this was a company’s defect And they'd send a sales man or woman out for us to settle on a completely new carpet for being set up at no added cost to us. We achieved Together with the profits man or woman, chose another carpet and set up a time (February 2017) for installation. By August, seams had been failing and it took till November 4th for an inspector to come out, get images and notify us that we should always listen to a thing again in a few days. Per week handed and we experienced not read from everyone. Harm finding even worse, holidays approaching. I had been phoning day-to-day and could not talk to any one however the “connect with Heart individuals†– who were superb – being familiar with and as useful as their task restrictions may be. I gained a letter within the mail stating they had been wanting to arrive at me and will I make sure you phone a particular number. I did so and I was advised they have already been leaving messages for me day by day – Seriously?! For the reason that I like residing with ruined carpet; Specifically approaching the vacation entertaining time from the yr!!!! Everyone else on this planet could access me but Empire Carpet!
This task was a very little career. How could it be that these kinds of a small occupation has experienced a great number of concerns And that i simply cannot have a get in touch with again from ET? I suppose my alternatives may very well be to dispute the costs to my bank card company and hold out till ET decides They could like to finish The work.
They've got ripped off the wrong purchaser and the remainder of you have to awaken and end purchasing their lies.
We know delays may be frustrating, and we’re disappointed to hear that the installation has not been completed. We’ll be in touch with you shortly to debate your problems.
The carpet however is just not performed. The installers arrived out late from the day they have been scheduled and arrived with the wrong carpet and not ample of it. We had to get comprehensive conversations with Many of us from Empire for getting the right carpet and A different installation date.
Initial thing he claims is 'oh properly, with laminate, occasionally it does this, maybe you've moisture'. I identified that HE is the one which check the humidity when he did the installation and had verified it was high-quality. I reminded him of the and he explained 'oh yeah, there was no difficulty'. Though he claimed he would repair the 3 or four planks for the home divider but pointed out 3 other areas that it's starting to take place said "this appears like it's possible it is the flooring". He also reported they cut and calculated almost everything fine although the Place might have contracted? What does that even mean? My dwelling is SHRINKING? I indicate give me a crack. I am unable to come to a decision if Empire is a whole Fraud or they truly are that inept at the service and product or service they offer! $eleven,000!!! This wasn't a little position. This was an Expenditure. I've identified as unlimited instances. I have accomplished almost everything I'm able to think of.
August 16, 2018 at 6:11 am We have now experienced Empire set up carpet for our home above the many years. I referred to as in 7/2018 for carpet maintenance as my Puppy scratched up a small portion our grasp Bed room carpet. Initial, After i called, the agent claimed that someone would phone with 24-forty eight several hours…took a couple of 7 days. Once contacted, Empire stated a person from other Office would phone….no simply call. I last but not least acquired a maintain of some one almost 4-five weeks later on!! At last, I assumed we manufactured progress..not! The revenue individual, after various email messages back and forth together with photographs of region needing restore, a day was scheduled to the “maintenanceâ€. I used to be told to filter out complete space (couldn’t understand why whole home necessary cleared out for patched/repair and questioned it various instances). Service was scheduled, room absolutely empire today review filter, and also received reminder phone working day in advance of. Nicely, working day of appointment, I used to be referred to as and explained to they'd to reschedule. I used to be extremely upset and referred to supervisor, Tim, who was Certainly no assist and “could do very little about thisâ€. I demanded to talk to his outstanding, Robert.
My mom told them that they may have the incorrect to setup her carpeting Exactly what are you accomplishing listed here. Installer left I'm there waiting on installers ????????? Needless to say I named my salesman and he in no way named me again. That is a business who don’t believe in finding it do proper the first time and you can only say I’m sorry this happened to you And that i comprehend so over and over (It's got No have an impact on) I visitor the higher you're in a firm implies that you don’t should contact a customer again (Rueben) Use this company If you prefer, don’t say nobody told concerning this company……